FAQ

Support representatives are available 24 hours a day, 7 days a week. They can be contacted by email at: [email protected] or via Live Chat.

BlackChip Poker prides itself on providing a variety of secure deposit methods. We have a team of customer service representatives available to help you find a deposit method that best serves you.

A credit card is not the only means available for making a deposit. There are other options.

Table chat is available at the lower left corner of the table.

We currently support all standard versions of Microsoft Windows from Windows 7 onwards. We do not currently support Mac

You will need a system that supports 800×600 graphics settings, although for a more robust experience we recommend a screen setting of 1024×768 or higher.

BlackChip Poker provides a variety of games, from tournaments to ring games. We offer Texas Hold’em, Omaha, Omaha Hi/Lo, 7 Card Stud, 7 Card Stud Hi/Lo, and 32 Card Draw.

BlackChip Poker now defaults the “Auto-Post Blinds” option checked on all the tables. This means that players will Auto-Post the Blinds when it is their turn to post. All players are also set on default to “Wait for Big Blind” to post their blinds.

The “Wait for Big Blind” option will not post any blinds until it is your turn to post the Big Blind, before being dealt into the game. If you would like to get into the action sooner and post, simply click the “Wait for Big Blind” button to turn it off.

You’ll need your computer to be set to “High Color (16 bit)” or higher. This is because we use high-resolution graphics.

You’ll need 30MB of space on your hard drive for the online Poker Client download and installation. We also recommend a minimum of 512 MB Ram and 1GHz CPU.

BlackChip Poker is not accountable for funds lost due to a bad connection. Before you play, make sure you are working with a strong Internet connection.

If you were disconnected while playing in a game and you reconnect within 35 seconds, you will be able to act on your hand. In fixed-limit cash games, if you do not re-connect before your time bank expires, your hand will be treated as if you went all in. This courtesy is limited per player so as to avoid abuse of this system.

Extensive preventative precautions have been taken, however, 100% reliability remains impossible. In the unlikely event of a server crash, all player account information reverts back to the end of the last completed hand. For Ring Games, all hands in progress will be cancelled and your balance will revert to the last completed hand. In the event the software has a technical issue that is resolved in less than 30 minutes, the tournament is resumed normally. If the software has a technical issue that lasts longer than 30 minutes, the tournament is cancelled. For more information about our Tournament Cancellation rules click here

Click here to find out how Bonuses are released

A time-based online Poker tourney is a tournament played for a set period of time rather than a freeze out tournament which plays down until someone has all the chips. Winners and prize money is dependent upon chip count at the time the clock expires. First place goes to the player with the most chips and the rest of the prize pool is distributed based upon chip count in descending order.

You can re-size the tables by clicking and dragging the table from any of its edges. Release the mouse button once you’ve found your desired table size.

To straddle simply select the Straddle box on the bottom right hand of your screen. This should be done once seated at the table.

Geo targeted tournaments are country or region specific, allowing players only from that region or country to play.

The Tournament Lobby is located directly above the Tournament List in the tournament lobby. Use the filters by clicking them. Once the selected filter is highlighted (green) it will display the information only for the highlighted item. For example if you click on the “Freeroll Filter” it will then display only freerolls.

The cash game filter is located directly above the “Games” in the main lobby. Filters include stake size and limit type.

You can view your statistics for your current session once seated at the table. Click on the “Graph” tab on the far left located directly above the chat box to see how you’re doing in the session.

The privacy of information regarding our customers is of the utmost importance to us at BlackChip Poker. We do not share any data with third parties.

Do not share your login information or password with anyone and make sure you close the online Poker Client once you have finished playing. We advise that you change your password on a regular basis.

We do this to avoid collusion. That is why we do not allow multiple account to play from the same address.