FAQ

FAQ

On this page you will find the most frequently asked questions we received at BlackChip Poker. Please click on them in order to display the answer. If the answer to your question is not listed here please contact us.

How do I contact a Support Representative?

Support representatives are available 24 hours a day, 7 days a week. They can be contacted by email at: [email protected] or via Live Chat.

What’s the easiest way to fund my online Poker account?

BlackChip Poker prides itself on providing a variety of secure deposit methods. We have a team of customer service representatives available to help you find a deposit method that best serves you.

Do I need to have or give out my Credit Card details to fund my account?

A credit card is not the only means available for making a deposit. There are other options.

How do I see table chat?

Table chat is available at the lower left corner of the table.

What kind of operating system do I need in order to play online poker?

We currently support all standard versions of Microsoft Windows from Windows 7 onwards. We do not currently support Mac

What is the minimum screen resolution setting I can use?

You will need a system that supports 800×600 graphics settings, although for a more robust experience we recommend a screen setting of 1024×768 or higher.

What games are available?

BlackChip Poker provides a variety of games, from tournaments to ring games. We offer Texas Hold’em, Omaha, Omaha Hi/Lo, 7 Card Stud, 7 Card Stud Hi/Lo, and 32 Card Draw.

How does the “Auto Post Blind” change affect you?

BlackChip Poker now defaults the “Auto-Post Blinds” option checked on all the tables. This means that players will Auto-Post the Blinds when it is their turn to post. All players are also set on default to “Wait for Big Blind” to post their blinds.

What does “Wait for Big Blind” mean?

The “Wait for Big Blind” option will not post any blinds until it is your turn to post the Big Blind, before being dealt into the game. If you would like to get into the action sooner and post, simply click the “Wait for Big Blind” button to turn it off.

What color settings can be supported?

You’ll need your computer to be set to “High Color (16 bit)” or higher. This is because we use high-resolution graphics.

How much available disk space do I need?

You’ll need 30MB of space on your hard drive for the online Poker Client download and installation. We also recommend a minimum of 512 MB Ram and 1GHz CPU.

If I lose connection with the BCP Client, what happens to my hand and my money?

BlackChip Poker is not accountable for funds lost due to a bad connection. Before you play, make sure you are working with a strong Internet connection.

How long do I have to reconnect and get back in the hand after I’ve been disconnected?

If you were disconnected while playing in a game and you reconnect within 35 seconds, you will be able to act on your hand. In fixed-limit cash games, if you do not re-connect before your time bank expires, your hand will be treated as if you went all in. This courtesy is limited per player so as to avoid abuse of this system.

What happens in event of a server interruption on the BlackChip Poker server?

Extensive preventative precautions have been taken, however, 100% reliability remains impossible. In the unlikely event of a server crash, all player account information reverts back to the end of the last completed hand. For Ring Games, all hands in progress will be cancelled and your balance will revert to the last completed hand. In the event the software has a technical issue that is resolved in less than 30 minutes, the tournament is resumed normally. If the software has a technical issue that lasts longer than 30 minutes, the tournament is cancelled. For more information about our Tournament Cancellation rules click here

How is Bonus Cash Released?

Click here to find out how Bonuses are released

What is a time based tourney?

A time-based online Poker tourney is a tournament played for a set period of time rather than a freeze out tournament which plays down until someone has all the chips. Winners and prize money is dependent upon chip count at the time the clock expires. First place goes to the player with the most chips and the rest of the prize pool is distributed based upon chip count in descending order.

How can I re-size the tables?

You can re-size the tables by clicking and dragging the table from any of its edges. Release the mouse button once you’ve found your desired table size.

How can I straddle?

To straddle simply select the Straddle box on the bottom right hand of your screen. This should be done once seated at the table.

What is a Geo Target tournament?

Geo targeted tournaments are country or region specific, allowing players only from that region or country to play.

How do I use the tournament filter?

The Tournament Lobby is located directly above the Tournament List in the tournament lobby. Use the filters by clicking them. Once the selected filter is highlighted (green) it will display the information only for the highlighted item. For example if you click on the “Freeroll Filter” it will then display only freerolls.

How do I use the cash game filter?

The cash game filter is located directly above the “Games” in the main lobby. Filters include stake size and limit type.

How can I check my statistics?

You can view your statistics for your current session once seated at the table. Click on the “Graph” tab on the far left located directly above the chat box to see how you’re doing in the session.

Will you share my information with any third party?

The privacy of information regarding our customers is of the utmost importance to us at BlackChip Poker. We do not share any data with third parties.

What can I do to keep my BlackChip Poker account secure?

Do not share your login information or password with anyone and make sure you close the online Poker Client once you have finished playing. We advise that you change your password on a regular basis.

Why can’t my friend play from the same IP?

We do this to avoid collusion. That is why we do not allow multiple account to play from the same address.

You are only minutes away from playing the next big thing!

Becoming a member at Black Chip Poker couldn´t be easier.

Follow these 3 simple instructions and we´ll have you playing with us in no time!

Download the Software

First, download the software, which be saved to either your Mac desktop or ‘downloads’ folder. It may take a few minutes for Black Chip Poker to download.

Once the download is complete, launch the file from your saved location. If asked to update the software, please accept.

After this initial process, you will be able to launch Black Chip Poker from your application folder.

Set up your Account

Launch Black Chip Poker and in the main lobby select ‘Create Account…’

Fill out required registration details and make sure you provide a valid email address.

To validate your account, check your inbox for the provided validation code.

Finally, enter your validation code.

Get your 100% Free Deposit

To find a play money ring game table or tournament to jump into. use the tabs in the Black Chip Poker lobby.

From there you can select whatever game you want to play and set your limits.

You can also search for specific tables and poker formats by clicking on your chose game tab and then using the filter buttons to define your search.