The cash outs department works 24/7 and you can contact us through live chat.
We know the content of your online Poker account is very important to you. That's why we keep all Poker Account Balances in segregated accounts which are never used for operational purposes. It's a system that guarantees we can fulfill our monetary obligations to all our players. Additionally, all transactions made through our web site are secure. We use SSL (Secure Socket Layers) and 256-bit encryption to protect all information you provide us.
Under normal circumstances, withdrawals are processed the day after they were requested, however all withdrawals are subject to review, and may take up to 15 business days to process.
Payouts are processed during business hours on Monday through Friday.
Yes, you can place your cash out request at any time through the Cashier section.
You need certify your poker account with our Security Department. For more details on this process please contact us.
You need to send us:
Plus, if you deposited with a credit card:
Please note that our document request has been instated due to the following reasons:
Aside from that, we guarantee that we will not use your documents for any other purpose than certifying your account.
We will do our best to have your account certified within the hour of you sending us your documents; however, it may take up to 24 hours depending on the work load.
You can scan your documents or take a digital picture of them with a camera or a smart phone. Please contact us in order to know the best way of sending these documents.
We prefer scanned images or digital pictures; this ensures that your documents are clear and legible.
It varies depending on the method you choose. You can click on any of the methods offered on the Cashier section for details as to the minimum and maximum cash out amounts per method.
Due to our processors policies is not possible to process a cash out for less than the minimum amount established for each method.
We invite you to click on Cashier and then on Withdrawal to check what cash out options are available based on your location.
Each one of the cash out options available can have a slightly different delivery time frame. We invite you to click on Cashier, Withdrawal and select the cash out option you want to see the delivery details on each one. However, do keep in mind that all cash outs have a processing time frame of 24 hours and might take up to 15 business days to be processed. Once processed, you can check on the delivery time posted on the specific method.
This can vary depending on your needs; however, our preferred cash out option is Bitcoin. Not only is this the fastest method for cashing out, it will allow you higher limits for transactions and we do not charge fees on these transactions.
We invite you to consider the delivery times and limits on the different cash out options displayed under Withdraws in the Cashier section.
You can request your cash outs using the poker application: click on Cashier and select the Withdrawal option, from there you will be able to choose one of the options available.
We can request your payout to be processed manually under certain circumstances, like when the cashier page is not working or if it is inaccessible.
If you have used an e-wallet to deposit, we will send your withdrawal via the same e-wallet. At least one deposit should be made using a specific e-wallet to be able to process your withdrawal.
You would need to wait at least 72 hours in order to request your cash out; however, all payouts are conditioned to be reviewed by our Security Department and your account must be certified. Also, it must show a minimum rake generated before allowing you to cash out.
You would need to wait at least 72 hours in order to request your payout after every player to player transfer; however, all payouts are conditioned to be reviewed by our Security Department and a minimum rake must be generated before allowing you to cash out.
This amount can vary and will depend on the type of games you play and the amount you have deposited or received from a transfer
Becoming a member at Black Chip Poker couldn´t be easier.
Follow these 3 simple instructions and we´ll have you playing with us in no time!
First, download the software, which be saved to either your Mac desktop or 'downloads' folder. It may take a few minutes for Black Chip Poker to download.
Once the download is complete, launch the file from your saved location. If asked to update the software, please accept.
After this initial process, you will be able to launch Black Chip Poker from your application folder.
Launch Black Chip Poker and in the main lobby select 'Create Account...'
Fill out required registration details and make sure you provide a valid email address.
To validate your account, check your inbox for the provided validation code.
Finally, enter your validation code.
To find a play money ring game table or tournament to jump into. use the tabs in the Black Chip Poker lobby.
From there you can select whatever game you want to play and set your limits.
You can also search for specific tables and poker formats by clicking on your chose game tab and then using the filter buttons to define your search.